About
Highly experienced Customer Support Professional with over two decades of success across diverse industries, specializing in multi-channel communication, technical troubleshooting, and problem resolution. Proven ability to elevate customer satisfaction and optimize operational efficiencies by leveraging in-depth product knowledge and strategic process improvements. Adept at building rapport and driving positive interactions to enhance brand loyalty and achieve key performance metrics.
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Work
INTOUCHCX-Remote
Customer Service Representative
Circle K
Customer Service Representative
READY REFRESH NESTLE WATERS
Customer Service Representative
WISE, INC.
Customer Support Specialist
PRODUCERS INCORPORATED
Artist Liaison
PUBLIX SUPER MARKET
Customer Service Associate
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Education
Business Management
FLORIDA SOUTHERN COLLEGE
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Languages
English
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Skills
Customer Service
Customer Relationship Management (CRM), Customer Support, Client Relations, Issue Resolution, Account Management, Phone Etiquette, Problem-Solving, Communication Skills, Active Listening, Empathy
Technical Support
Troubleshooting, Online Account Issues, Website Navigation, Microsoft Windows, Mac OS, Microsoft Office Suite, Help Desk Support, Android Customer Service
Sales & Operations
Retail Sales, Product Demos, Order Fulfillment, Cash Handling, POS Systems, Stocking, Retail Math, Negotiation, Organizational Skills, Data Entry
Leadership & Training
Team Supervision, Workflow Optimization, Employee Training, Job Satisfaction Interviews, Process Improvement
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Certificates
Yoga Teacher Training
Kelly Morris, Conquering Lion Yoga
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Projects
Sabbatical for family matters
Provided care for family member.
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